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Shipping and Returns
How do you calculate shipping charges?
Our site automatically calculates shipping charges based on the type of service that you select during the order process. The options available for you to choose from are based on the shipping address and the total weight of books ordered. You can see the shipping charges for your order and approve them before you finalize your order.
Here are some shipping facts about the services we offer:
Priority Mail
Priority Mail is our standard shipping option for most orders. This is an expedited service of the U.S. Postal Service and includes a delivery confirmation number that we will send you by email so you can track your shipment at the United States Postal website. Most Priority Mail packages are delivered within 3 days.
Click here to track a package at the U.S. Postal Service website.
UPS
UPS Ground service is an economical shipping option for most orders over 2 lbs. with a street address. However, you can select faster UPS services, such as 3 day, 2 day or next day. UPS service includes a tracking number that we will send you by email so you can track your shipment at the UPS website.
Click here to track a package at the UPS (United Parcel Service) website.
What is Lead Time?
Lead-time is the estimated time that it will take before your order leaves our shipping dock. On our website, each product is marked with an "estimated lead time." If the lead-time is 24 hours, that means the item is in stock in our warehouse and will be ready to ship the next business day. If the lead-time is 2-4 days, which means that the item is being shipped to us from one of our warehouses and it will take 2-4 business days to receive the item you ordered. Since we place a daily order with our suppliers to replenish our stock, products are constantly flowing into our warehouse. We strive to have the most frequently ordered items in stock.
If your order contains several items with different lead times, then the entire order will be shipped when all products are available and ready to ship. So the longest lead-time of any item in your order is what will determine the shipping date.
How Long Will It Take to Get My Order?
Please read these guidelines to calculate how long your order will take. We strive to ship your order as soon as possible. Here's how to calculate the approximate date that your order will arrive at the shipping address you entered.
· From the date you enter your order, find the next business day.
· To that day add the number of days of the longest lead-time of any item in your order.
· Then add the number of days of the shipping class you selected.
Here is an example:
Lead Time
+
Shipping Time
=
Total Delivery Time
3 days
2 days
5 days
You can have products with a shorter lead time sent to you sooner by entering different orders.
Change or Cancel Order
You can cancel items within an order or an entire order before it goes into our shipping process. First, be sure you are signed in so you can access this information. Go to “My Account”. Under Shopping History, click on Order Status. Then go to Open Orders. (These are orders that have not yet shipped.) Locate the order number and date placed and click on Details. If the order has not yet entered the shipping process, you will see a Remove button by each item in the order. To cancel just one item, click on the Remove button after that item. To cancel the entire order, click on the Remove button after every item in the order. You will see the Status changed to Canceled. You won't have to do anything else.
If the item status says “Pending” and there is no Remove button, then the order is already gone into the shipping process and the order cannot be canceled by this method. If you still need to cancel the order, send an email to sales@lescavistes.com and we will try to locate the order in the shipping department and cancel it. There is no guarantee that the order can be located and canceled in time, however, we will do our best to accommodate you.
Combining Orders
Usually we can combine two orders if you let us know by email immediately, within an hour or so of placing the order. Just send us an email at: sales@lescavistes.comand give us the two order numbers. Although there is no guarantee that we can catch the orders in time, we'll do our best to match them up.
What is My Address Book?
The Address Book is a list of shipping addresses that you have used at Lescavistes.com. These addresses can be your own personal ones or other people you have sent gifts to, for example. You can edit the “Address Book” by going to “My Account” or you can change/add addresses when you go through the checkout process in the shopping cart. You can add or edit addresses only after you have logged into the site.
Change/Edit Credit Card Information
You can enter a new credit card or edit/delete an old credit card number from your account, by clicking on “My Account” on the top navigation bar of any page at Lescavistes.com. After you have logged in, click on Payment Options under Account Settings. A list will display of all the credit cards you have used at Lescavistes.com. The entire number will not display. For security reasons, only the last 4 digits and the expiration date will display. Use the "Change" or "Remove" buttons to edit the existing cards. Use the "Add Card" button to enter a new card. Be certain to enter the correct billing address on any cards that you edit or add. You can rest assured that your credit card information is safe and secure. See our “Privacy Policy”.
Changes in Product Availability
Suppliers may change the availability of items on a day to day basis. So, occasionally, an item will go on "backorder" status before we can change our database. There are several reasons for this. supplier may temporarily out of stock or an item is sold-out because of excessive demand.
If an item you order is on "backorder" status, then we will note this on your invoice when we ship your package or we will send you an email if this is the only item in your order. In any event, we will not charge your credit card for any backordered items. You can automatically cancel any backordered item by accessing your account and changing the item status. See “My Account” for information on how to do this. Otherwise we will keep the item on backorder for you and send it to you once it is available. If the backordered item does not have a reasonable expected delivery date within 6 weeks, we will also automatically cancel that item from your order and let you know that we have done so.
If we must make 2 shipments because of a backordered item, you will not be charged again for shipping.
Out of Print Items
If an item you order is on "permanently out of stock" or "discontinued" status, then we will note this on your invoice when we ship your package or we will send you an email and automatically cancel your order if this is the only item in your order. In any event, we will not charge your credit card for any items not shipped.
How We Package Your Order
We carefully package products in either bubble-padded packs (for single sheets or very small items) or in sturdy corrugated mailer boxes with clean, bio-degradable paper fill to protect your products from damage. All packages are sent with computer-generated, bar-coded shipping labels to speed your order. The package will also prominently display a label with Lescavistes.com and our shipping address.
How do I Track a Package That has Been Sent?
After a package has been sent, a shipping confirmation is sent to your email address. This message will have the tracking number for UPS or a delivery confirmation number for the Postal Service, along with web links that can help you see where your package is in the delivery process. (If you selected First Class Mail then there is no tracking number available.)
You can also see the tracking number (if there is one) by clicking on “My Account” on the top navigation bar of any page at Lescavistes.com. After you have logged in, click on Order Status under Shopping History, and then click on Closed Orders. A list will display of all the orders that have been shipped to you. Click on See Details of the order in question, and you will see the tracking number.
If the tracking number is for UPS, the website is http://www.ups.com. If the tracking number is for the U.S. Postal Service the website is http://www.usps.com. Remember that even though the tracking number is displayed on our website, the number may not yet be available on the carrier's website. It may take 24-48 hours to appear on the carrier's website the once the package has been scanned into their system. Check back later at the carrier's website if you do not see the tracking number right away.
International Shipping
When you place your order, you can select from a list of countries that we serve. If the country is not on the list, you can send us an email to see if this country can be added to the list. However there are certain countries to which we cannot ship due to political instabilities. You can see approximate shipping costs before you place your order and you have a choice of carriers, depending on the area in which you live.
To determine how long it will take to get your order ready to ship, use the same calculations as US customers above, “How Long Will It Take to Get My Order? “
Delivery time will depend on how quickly products can move through the delivery services and customs and import tax systems in your country. We will prepare the customs forms at no additional charge, but the person accepting delivery must pay applicable duties, customs or import taxes when the package arrives at its destination outside the U.S or Canada. We cannot make refunds to customers who decline to pay the import or duty taxes. We recommend you contact your local customs office to find out about these costs before you order.
Shipping charges vary from country to country and depend on the weight of the products you order. For single product orders, we recommend International Airmail. For larger products or multiple items up to 4 pounds, we recommend Global Priority Mail (usually $8-$14). For larger orders, faster service or for areas not served by Global Priority Mail, we will use UPS International Service.
Returns
Although most stores DO NOT accept returns on products, we will accept returns of products under these guidelines which follow. We use a Return Authorization system in order to better serve you. Often times we can make an immediate adjustment that will save you the trouble of actually returning an item. So please send us an email first and we will help you expedite the process. After all, we want you to continue to buy at our store, so we will be happy to assist you should an item not be to your satisfaction.
1. Manufacturer's Restrictions.
Due to manufacturer's restrictions, products can be returned ONLY if unopened, or can be exchanged if DEFECTIVE, but cannot be returned for credit.
2. Timeframe.
Merchandise must be returned within 30 days of receipt in new, unused condition in its original packaging.
3. Authorization.
In order to efficiently track returns and ensure that your account is credited promptly, please request a Return Authorization number from 800-833-7753 before sending a return. To obtain an RA number, send an email to sales@lescavistes.com with your order number in the subject line and a short message with your name, order number, sku number of item being returned and reason for return. We will promptly email you return instructions and a Return Authorization number to expedite your return.
4. Packaging.
Please include the original or copy of your invoice along with the merchandise being returned. Returns must arrive via UPS, Federal Express, Priority Mail with delivery confirmation or Media Mail with delivery confirmation in secure packaging which prevents shipping damage to the merchandise. Merchandise that has been used or damaged cannot be accepted.
5. Return Address
Returns can be sent to:
LesCavistes™
RETURNS DEPT
1176 Main
Champlain, New York. 12919
USA
RA #_______________
Be certain to write your Return Authorization number in large block letters under the address. For audit and financial reasons we cannot recognize or acknowledge returns outside of these guidelines. Your credit will be processed to your bank or credit card company within 5 business days of receipt of your package. The amount of the credit will be the total amount of the merchandise returned (and tax if any). Allow your bank or credit card company up to two billing cycles to credit your account.
6. Refund of Shipping Charges.
Shipping charges are not refundable unless the item is defective or a shipping error has been made on our part. In those cases, we will gladly refund the shipping charge, or replace the item at no additional cost to you.
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